{"@context":"http://iiif.io/api/presentation/2/context.json","@type":"sc:Manifest","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/manifest","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009","metadata":[{"label":"Identifier","value":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009"},{"label":"Title","value":"Customer Service Performance Report 2009 - Pennsylvania Electric & Natural Gas Distribution Companies"},{"label":"Creator","value":["Bureau of Consumer Services"]},{"label":"Publisher","value":["Public Utility Commission"]},{"label":"Date","value":"D:00 M:00 Y:2010"},{"label":"Rights Details","value":"<a href=\"http://rightsstatements.org/vocab/NoC-US/1.0/\" target=\"_blank\">No Copyright - United States</a>"},{"label":"Rights Status","value":["No Copyright - United States"]},{"label":"Subject","value":["Consumer complaints"]},{"label":"Item Format","value":["Annual report"]},{"label":"Publication Creator","value":["Bureau of Consumer Services"]}],"description":"Customer Service Performance Report 2009 - Pennsylvania Electric & Natural Gas Distribution Companies","sequences":[{"@type":"sc:Sequence","canvases":[{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_1","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-01","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/4e7c0afc-5b1f-4c09-a1c3-04a994de0241/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/4e7c0afc-5b1f-4c09-a1c3-04a994de0241","profile":"http://iiif.io/api/image/2/level2.json","tiles":[{"width":512,"scaleFactors":[1,2,4]}]},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_1","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/4e7c0afc-5b1f-4c09-a1c3-04a994de0241/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_2","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-02","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/ba3d6327-2fed-4c0d-a89a-abf089de087b/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/ba3d6327-2fed-4c0d-a89a-abf089de087b","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_2","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/ba3d6327-2fed-4c0d-a89a-abf089de087b/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_3","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-03","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/92a051db-0eac-478e-8205-23793200541e/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/92a051db-0eac-478e-8205-23793200541e","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_3","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/92a051db-0eac-478e-8205-23793200541e/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_4","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-04","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/2b55a6e2-2d8a-446b-9dbc-0e428a80ae51/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/2b55a6e2-2d8a-446b-9dbc-0e428a80ae51","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_4","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/2b55a6e2-2d8a-446b-9dbc-0e428a80ae51/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_5","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-05","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/bba96639-9d04-4e05-b0bd-e56b04f40214/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/bba96639-9d04-4e05-b0bd-e56b04f40214","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_5","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/bba96639-9d04-4e05-b0bd-e56b04f40214/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_6","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-06","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/68f208b5-fc2e-4d8a-94d7-50a960571f94/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/68f208b5-fc2e-4d8a-94d7-50a960571f94","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_6","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/68f208b5-fc2e-4d8a-94d7-50a960571f94/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_7","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-07","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/7ba4f3b5-23bf-4969-a8ed-afd164f90375/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/7ba4f3b5-23bf-4969-a8ed-afd164f90375","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_7","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/7ba4f3b5-23bf-4969-a8ed-afd164f90375/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_8","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-08","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/8e88bb78-cd53-43bb-bbb5-7452c61ee376/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/8e88bb78-cd53-43bb-bbb5-7452c61ee376","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_8","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/8e88bb78-cd53-43bb-bbb5-7452c61ee376/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_9","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-09","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/73938c56-5f20-407b-9539-f3cabfcbe97b/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/73938c56-5f20-407b-9539-f3cabfcbe97b","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_9","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/73938c56-5f20-407b-9539-f3cabfcbe97b/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_10","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-10","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/a35f3ca0-bf74-4c79-affd-cca8c9a82023/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/a35f3ca0-bf74-4c79-affd-cca8c9a82023","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_10","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/a35f3ca0-bf74-4c79-affd-cca8c9a82023/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_11","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-11","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/d65eced5-e0c5-4221-9feb-012d22a66f90/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/d65eced5-e0c5-4221-9feb-012d22a66f90","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_11","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/d65eced5-e0c5-4221-9feb-012d22a66f90/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_12","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-12","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/8a953391-0c31-43f6-bb5f-5936c94363e3/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/8a953391-0c31-43f6-bb5f-5936c94363e3","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_12","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/8a953391-0c31-43f6-bb5f-5936c94363e3/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_13","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-13","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/2f91fff7-9d04-4b0e-be71-68d53761f4f8/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/2f91fff7-9d04-4b0e-be71-68d53761f4f8","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_13","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/2f91fff7-9d04-4b0e-be71-68d53761f4f8/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_14","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-14","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/495aac2e-031e-4dff-8d28-3656261307d8/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/495aac2e-031e-4dff-8d28-3656261307d8","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_14","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/495aac2e-031e-4dff-8d28-3656261307d8/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_15","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-15","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/06888f7d-af80-4cb3-92cf-a6b8a8e3953f/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/06888f7d-af80-4cb3-92cf-a6b8a8e3953f","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_15","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/06888f7d-af80-4cb3-92cf-a6b8a8e3953f/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_16","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-16","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/931932f8-48a9-428f-9112-effe6433c1cb/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/931932f8-48a9-428f-9112-effe6433c1cb","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_16","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/931932f8-48a9-428f-9112-effe6433c1cb/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_17","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-17","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/dfd83e71-9d58-435b-8f16-55660f67660a/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/dfd83e71-9d58-435b-8f16-55660f67660a","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_17","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/dfd83e71-9d58-435b-8f16-55660f67660a/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_18","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-18","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/0e89767f-5206-487d-80c7-2e8f41828d29/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/0e89767f-5206-487d-80c7-2e8f41828d29","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_18","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/0e89767f-5206-487d-80c7-2e8f41828d29/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_19","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-19","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/8b752db8-cbf5-4c16-a56e-00fdd15cc501/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/8b752db8-cbf5-4c16-a56e-00fdd15cc501","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_19","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/8b752db8-cbf5-4c16-a56e-00fdd15cc501/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_20","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-20","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/dc420943-bae0-4a60-a7dc-58cb63b32f83/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/dc420943-bae0-4a60-a7dc-58cb63b32f83","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_20","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/dc420943-bae0-4a60-a7dc-58cb63b32f83/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_21","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-21","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/2cdadc88-47e9-4a6c-9491-c3d084302dec/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/2cdadc88-47e9-4a6c-9491-c3d084302dec","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_21","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/2cdadc88-47e9-4a6c-9491-c3d084302dec/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_22","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-22","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/10f55ef5-62f1-4209-9048-708bfb30d71f/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/10f55ef5-62f1-4209-9048-708bfb30d71f","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_22","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/10f55ef5-62f1-4209-9048-708bfb30d71f/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_23","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-23","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/c32a419d-9bf3-4e60-8916-54f6a82ba0af/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/c32a419d-9bf3-4e60-8916-54f6a82ba0af","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_23","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/c32a419d-9bf3-4e60-8916-54f6a82ba0af/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_24","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-24","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/59188712-c8b6-4922-b36b-c2a9dc2ba738/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/59188712-c8b6-4922-b36b-c2a9dc2ba738","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_24","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/59188712-c8b6-4922-b36b-c2a9dc2ba738/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_25","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-25","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/83912d53-1263-48f1-9dec-527dcd27b69b/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/83912d53-1263-48f1-9dec-527dcd27b69b","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_25","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/83912d53-1263-48f1-9dec-527dcd27b69b/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_26","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-26","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/4fcdaa62-69b1-4d2b-a0ba-653557db03d5/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/4fcdaa62-69b1-4d2b-a0ba-653557db03d5","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_26","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/4fcdaa62-69b1-4d2b-a0ba-653557db03d5/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_27","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-27","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/9d79fdc9-2d39-4c32-aabf-632f9eb07db7/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/9d79fdc9-2d39-4c32-aabf-632f9eb07db7","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_27","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/9d79fdc9-2d39-4c32-aabf-632f9eb07db7/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_28","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-28","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/928352ea-3c45-4032-b6e4-c4994d3f7d37/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/928352ea-3c45-4032-b6e4-c4994d3f7d37","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_28","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/928352ea-3c45-4032-b6e4-c4994d3f7d37/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_29","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-29","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/c635a601-1994-4845-8548-43aba47b67ce/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/c635a601-1994-4845-8548-43aba47b67ce","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_29","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/c635a601-1994-4845-8548-43aba47b67ce/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_30","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-30","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/7a337fe2-277e-4b21-bea5-499c9de751e0/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/7a337fe2-277e-4b21-bea5-499c9de751e0","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_30","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/7a337fe2-277e-4b21-bea5-499c9de751e0/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_31","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-31","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/58693261-150a-4ed5-a752-77ac1201eae8/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/58693261-150a-4ed5-a752-77ac1201eae8","profile":"http://iiif.io/api/image/2/level2.json","tiles":[{"width":512,"scaleFactors":[1,2,4]}]},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_31","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/58693261-150a-4ed5-a752-77ac1201eae8/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_32","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-32","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/a9a8ef34-3581-4ee5-8591-e9b9612c966e/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/a9a8ef34-3581-4ee5-8591-e9b9612c966e","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_32","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/a9a8ef34-3581-4ee5-8591-e9b9612c966e/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_33","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-33","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/f95bee8a-6a95-43cb-88eb-b2d469769632/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/f95bee8a-6a95-43cb-88eb-b2d469769632","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_33","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/f95bee8a-6a95-43cb-88eb-b2d469769632/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_34","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-34","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/87d6f2d1-8816-487b-8424-7dc062e03f07/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/87d6f2d1-8816-487b-8424-7dc062e03f07","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_34","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/87d6f2d1-8816-487b-8424-7dc062e03f07/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_35","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-35","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/36b21675-0847-4667-853f-45ef703af852/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/36b21675-0847-4667-853f-45ef703af852","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_35","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/36b21675-0847-4667-853f-45ef703af852/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_36","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-36","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/e7c462c8-ba27-4b8c-93e8-11f0e5270bbd/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/e7c462c8-ba27-4b8c-93e8-11f0e5270bbd","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_36","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/e7c462c8-ba27-4b8c-93e8-11f0e5270bbd/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_37","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-37","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/bc5acc68-a141-4d0d-89d9-1c97de1ea09b/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/bc5acc68-a141-4d0d-89d9-1c97de1ea09b","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_37","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/bc5acc68-a141-4d0d-89d9-1c97de1ea09b/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_38","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-38","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/6857dc8b-2a4e-438c-bf7d-1805940f054b/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/6857dc8b-2a4e-438c-bf7d-1805940f054b","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_38","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/6857dc8b-2a4e-438c-bf7d-1805940f054b/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_39","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-39","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/412c9ca9-7b7b-404b-b47d-224f20d849ef/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/412c9ca9-7b7b-404b-b47d-224f20d849ef","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_39","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/412c9ca9-7b7b-404b-b47d-224f20d849ef/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_40","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-40","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/37a6a4b5-e2ab-42c4-85f2-747f547f25fa/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/37a6a4b5-e2ab-42c4-85f2-747f547f25fa","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_40","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/37a6a4b5-e2ab-42c4-85f2-747f547f25fa/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_41","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-41","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/9839795a-d96b-4975-a79b-e053d87edc15/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/9839795a-d96b-4975-a79b-e053d87edc15","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_41","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/9839795a-d96b-4975-a79b-e053d87edc15/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_42","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-42","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/667cd6b6-a0b0-4941-8d7e-d4537f422d14/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/667cd6b6-a0b0-4941-8d7e-d4537f422d14","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_42","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/667cd6b6-a0b0-4941-8d7e-d4537f422d14/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_43","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-43","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/f1544ba5-8e5f-4834-bd1e-d810f101ba14/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/f1544ba5-8e5f-4834-bd1e-d810f101ba14","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_43","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/f1544ba5-8e5f-4834-bd1e-d810f101ba14/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_44","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-44","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/2a25ec45-d0de-42f1-8c1d-e2d82fb2ee53/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/2a25ec45-d0de-42f1-8c1d-e2d82fb2ee53","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_44","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/2a25ec45-d0de-42f1-8c1d-e2d82fb2ee53/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_45","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-45","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/256dc7cd-d5fb-4486-a8eb-2566a07256e2/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/256dc7cd-d5fb-4486-a8eb-2566a07256e2","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_45","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/256dc7cd-d5fb-4486-a8eb-2566a07256e2/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_46","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-46","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/d2dcd6f8-0a7e-44b7-992b-4b3b758861a8/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/d2dcd6f8-0a7e-44b7-992b-4b3b758861a8","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_46","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/d2dcd6f8-0a7e-44b7-992b-4b3b758861a8/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_47","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-47","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/e373189a-486a-4b48-aa98-852b21f70580/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/e373189a-486a-4b48-aa98-852b21f70580","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_47","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/e373189a-486a-4b48-aa98-852b21f70580/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_48","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-48","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/54fd1631-8cf6-4139-8302-5ee9dee0b248/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/54fd1631-8cf6-4139-8302-5ee9dee0b248","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_48","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/54fd1631-8cf6-4139-8302-5ee9dee0b248/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}},{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_49","@type":"sc:Canvas","label":"PUC_Annual-Reports_BCS-Customer-Service-Performance-2009-49","height":1651,"width":1275,"images":[{"@type":"oa:Annotation","motivation":"sc:painting","resource":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/e7b06708-a72d-4b28-8f4c-560651b16c29/full/full/0/default.jpg","@type":"dctypes:Image","format":"image/jpeg","service":{"@context":"http://iiif.io/api/image/2/context.json","@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/e7b06708-a72d-4b28-8f4c-560651b16c29","profile":"http://iiif.io/api/image/2/level2.json"},"height":1651,"width":1275},"on":"https://iiif.quartexcollections.com/statelibrarypa/iiif/1e189a78-e12e-431b-9b28-34fecde35ee2/canvas/_49","metadata":[]}],"thumbnail":{"@id":"https://iiif.quartexcollections.com/statelibrarypa/iiif/e7b06708-a72d-4b28-8f4c-560651b16c29/full/500,500/0/default.jpg","@type":"dctypes:Image","height":500,"width":500}}]}],"thumbnail":"https://iiif.quartexcollections.com/statelibrarypa/iiif/4e7c0afc-5b1f-4c09-a1c3-04a994de0241/full/300,300/0/default.jpg","logo":"https://iiif.quartexcollections.com/statelibrarypa/iiif/logo"}